Privacy policy
1. Overview
At CASADIQ, we want you to love your purchase. If something isn’t quite right, we’re here to help.
This policy explains how returns, refunds, and exchanges are handled for orders placed on our website.
By placing an order, you agree to the terms outlined below.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
Items must be returned within 14 days of delivery
Items must be unworn, unwashed, and in original condition
All original tags and packaging must be included
Items must not show signs of wear, damage, or alteration
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
Certain items are not eligible for return, including:
Clearance or discounted items (if marked final sale)
Any item marked as non-returnable at checkout
4. Return Process
To start a return, please contact us at:
Please include:
Order number
Email used at checkout
Reason for return
Once your return request is approved, we will provide return instructions.
⚠️ Unauthorized returns sent without approval may not be accepted.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method
Processing time is typically 5–10 business days, depending on your bank or payment provider
6. Exchanges
We currently offer exchanges depending on stock availability.
If you need a different size or item, please contact us to check availability.
7. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will review the issue and provide a replacement or refund if applicable.
9. Store Information
Store Name: CASADIQ
Website: www.csacdq.com
Email: info@csacdq.com
Phone:+1 734-994-8111
Address: 3132 Dunwoodie Rd, Ann Arbor, MI 48105, United States
10. Contact Us
If you have any questions about returns or refunds, please contact us:
We typically respond within 24–48 hours.
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