Shipping policy

Overview

At CASADIQ, we are committed to providing reliable and efficient shipping services for all orders. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed before 2:00 PM (Pacific Standard Time) will begin processing on the same business day whenever possible.
  • Orders placed after the daily cutoff time will be processed starting the next business day.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Time

Estimated delivery time after your order has been shipped:

  • Standard Shipping: 6–9 business days

Delivery times are estimates only and may vary depending on the destination, weather conditions, carrier operations, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on the shipping destination and selected shipping method.

Any applicable shipping charges will be clearly displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees according to the regulations of the destination country.

These charges are the responsibility of the customer.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to customs clearance, severe weather, carrier disruptions, or peak shipping seasons.

We appreciate your patience and understanding.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

CASADIQ is not responsible for delays or lost shipments resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Missing Packages

If your package is lost or has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to assist in resolving the issue as quickly as possible.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

📧 Email: info@csacdq.com

📞 Phone: +1 734-994-8111

📍 Address: 3132 Dunwoodie Rd, Ann Arbor, MI 48105, United States

We typically respond to all inquiries within 24–48 business hours.