Refund policy

At Csacdq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange in accordance with the policy below.

Return Eligibility

We accept returns for both defective and non-defective products.

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

  • The item must be new, unused, and unworn.
  • All original tags must remain attached.
  • The item must be returned in its original packaging.
  • The product must be free from stains, odors, damage, or alterations.

Items that do not meet these conditions may not be eligible for a refund.

Exchanges

We gladly accept exchanges for eligible items.

If you would like to exchange a product for a different size or color, please contact our customer support team before returning your item.

Exchange requests are subject to product availability.

Return Method

Returns must be sent by mail.

Before returning your item, please contact us to receive return instructions.

Returns sent without prior authorization may experience processing delays.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Refunds are typically processed within 3 business days after the returned item has been inspected.

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Restocking Fees

No restocking fees will be charged.

You will receive a full refund for eligible returned items, excluding any original shipping charges (unless the return is due to our error).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Our customer service team will review your request and provide an appropriate solution.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Csacdq

Website: www.csacdq.com

Email: info@csacdq.com

Phone: +1 734-555-820

Address:
3132 Dunwoodie Rd, Ann Arbor, MI 48105, United States